Shipping Policy
We want to make the ordering and delivery process as simple and transparent as possible. Below you will find all the important information about shipping, delivery times, and handling your order.
We offer free shipping on all orders — with no minimum order value.
We currently deliver to the following countries:
After your order has been shipped, you will automatically receive an email with a tracking number.
Delivery is made to the address you provide. Please ensure all details are correct to avoid delays.
If your order arrives damaged or faulty, please contact our customer service immediately. We will quickly arrange a suitable solution, such as a replacement or refund.
If a shipment is lost or cannot be delivered, we will resend the order. If the order is not delivered within 30 days after shipping, a full refund may be issued.
If a delivery is not accepted or not picked up at the collection point and is returned to us, we reserve the right to deduct a fee of up to €15 from the refund amount.
Germany:
The stated delivery times are estimates. Your statutory consumer rights remain unaffected.
United Kingdom (UK):
Under the Consumer Rights Act 2015, you are entitled to delivery within a reasonable time. Your statutory rights remain unaffected.
Poland:
The stated delivery times are estimates. Your statutory consumer rights, including your rights for online orders, remain unaffected.
Italy:
Under Italian consumer protection law (Codice del Consumo), delivery must occur within a reasonable time unless a specific delivery period has been agreed. The above delivery times are estimates. Your statutory consumer rights remain unaffected in any case.
France:
Under French consumer protection law (Code de la consommation), delivery must occur within a reasonable time unless a specific delivery period has been agreed. The above delivery times are estimates. Your statutory consumer rights remain unaffected in any case.
Austria:
Under Austrian consumer protection regulations for online orders, delivery must occur within the agreed delivery period. If no specific delivery period has been agreed, the general statutory consumer rights apply. The above delivery times are estimates. Your statutory consumer rights remain unaffected in any case.
Hungary:
Under Hungarian consumer protection regulations for distance contracts and online orders, delivery must occur within the agreed delivery period. If no specific delivery period has been agreed, the general statutory consumer rights apply. The above delivery times are estimates. Your statutory consumer rights remain unaffected in any case.
Australia:
We also ship to Australia. Under Australian consumer protection law, especially the Australian Consumer Law (ACL), consumers have certain statutory rights under consumer guarantees. The above delivery times are estimates. Your statutory consumer rights remain unaffected in any case.
Email: info@shopnorlume.com
Address: Graaf 3A, 6101CC, Echt, Netherlands
(This is not a visit or return address)
